About
KAT - BAKER & OWNER
House of Bakes is an independent Wirral bakery run out of my home kitchen in Upton, Wirral. I make celebration cakes, wedding cakes and branded bakes for businesses among other sweets and treats. House of Bakes is registered with Wirral Council, holds public liability insurance, and is rated 5* by the Food Standards Agency.
It wouldn't be fair to say that House of Bakes is just me. I don't have a production line or a big unit, but I do have an incredibly supportive family and partner who have trained up and are always ready to step in when a little help is needed.
I started baking from a super young age with my mum and my grandparents. Whenever we had an opportunity we'd be baking, whether it was pancakes, crumbles, or sandwich cakes, I even remember convincing a babysitter into letting me and my sister make fudge when we were about 8 & 9!! It's always been a hobby of mine, and my sister's, and throughout my early career, it never left my side.
I went to uni and got a degree in Computer Science, a Master's degree in Cyber Security, and then worked as a consultant for 5 years. I made cakes for fun alongside my job as a consultant, and I realised I wanted to be doing this all day every day. I set up House of Bakes in 2022 and ran it as a side-hustle for 4 years until I left my corporate job and made baking my day-job in June 2026.
I'm truly obsessed with my brown butter honeycomb cookies, to date, I think they're the best things I've ever made. But give me a bit of creative freedom with fondant, and I'll disappear into my own little world and produce the most amazing edible art, and that's what I love doing best.
The last thing to know about me, I'd rather turn an order down than take one I can't do justice. If your date is full or your idea isn't something I make well, I'll say so and point you to someone who does.
FAQs
ORDER AND LEAD TIME
How do I order?
For custom orders, such as bespoke cakes, sugar cookies, weddings or corporate orders, send us an enquiry and we'll quote.
How much notice do you need?
-
Bespoke orders: 2+ weeks for most orders. The more notice, the better
-
Corporate orders: 2+ weeks, but availability can't be guaranteed, so please get in touch early
-
Weddings: we take bookings up to 18 months ahead
How do I know if you're free on my date?
We ask you to include your date in the enquiry and we'll confirm availability before sending a quote. Dates are booked pending payment of a non-refundable booking fee.
What do I need to include in a bespoke enquiry?
Your date, the type of event, the number of portions, your delivery address (if needed), a description of what you'd like, and your budget. Giving us a budget means we can quote accurately and avoid wasted back-and-forth.
How quickly will you reply?
Within 48 hours, by website form or email. We don't monitor social media messages, so please use the form or our email.
What happens after I order?
You'll get a confirmation email with your collection or delivery date, time and details. We'll send reminders 1 week before, a couple of days before, and on the morning of collection.
Can I change my order?
-
Custom orders can be changed up to 1 month before the date.
-
Weddings can be changed until your first payment or 3 months before, whichever comes first.
-
Corporate & wholesale orders can't be changed once confirmed.
PRICING & PAYMENTS
How much do your cakes cost?
Prices vary depending on the type of bake, the size, flavours and decorations. Starting prices are listed on each item we offer.
What makes the price go up?
Tiers, size, flavours, finishes and decorations.
What are your wedding cake prices?
Wedding prices include samples, consultation and design, sketches and we'll liaise with your venue. Every wedding cake is bespoke, so there's no standard price. Our minimum spend for weddings is £200 and we require a £100 booking fee to secure your wedding date.
Do you offer volume discounts for businesses?
Prices vary by item. Get in touch with your quantities and we'll quote.
How can I pay?
By card or bank transfer. We don't accept PayPal. Cash is only taken at our pop-up events.
When do I pay?
-
Custom orders: for orders under £100, payment is required in full up front, otherwise a booking fee (typically 30%) secures your order. The balance is due 7 days before collection or delivery.
-
Weddings: £100 to secure your date, then 30% and 70% in two instalments. The final payment is due 4 weeks before the wedding.
-
Corporate orders: invoiced as a single payment with 30 days to pay.
Is the booking fee refundable?
No. By the time you book, we've already put work into your order, and the fee covers our time and materials. It's non-refundable whatever happens.
What if I need to cancel or move my date?
We understand life happens. Because ingredients and materials are bought once an order is placed, cancellations and date changes are handled case by case. Date changes are possible if we have availability. In exceptional circumstances we'll do what we can to be fair.
LOCATION, COLLECTION & DELIVERY
Where are you located?
We are a home bakery in Upton on the Wirral (CH49). As we are based from home, we only give out our address for orders once they are paid in full.
When can I collect?
Collection is at pre-agreed times only, between:
-
Thursday and Friday, 5–6pm
-
Saturday, 10–11am
Can I just pop in?
No. We're not a shop, and collection is strictly by arranged time slot. We ask that your respect that this bakery is based from our house, and anyone who turns up unexpectedly will be turned away.
Do you deliver?
Yes, across the North West: Wirral, Merseyside, Cheshire, North Wales and beyond.
How much does delivery cost?
Delivery starts at £5. The price is based on round-trip distance and time, and is calculated when we quote. We can go further afield for a larger fee.
Do you deliver to offices, venues and stores?
Yes, including outside the North West.
Weddings and tiered cakes are always delivered.
ALLERGIES & DIETARY REQUIREMENTS
Are your cakes nut-free, gluten-free or allergen-free?
No. All allergens are present in our kitchen, and we can't cater for allergies or guarantee any item is allergen-free. If you ask for an allergen-free item, you'll be asked to sign a disclaimer to confirm you understand this. Allergen labels are provided, full ingredients labels are provided on individually wrapped items, and can be provided on request.
Do you make vegan cakes?
Yes. A vegan order has to be entirely vegan, including wedding cakes.
POLICIES
By placing an order with us, you agree to the following terms and conditions:
3.1 ORDERS
3.1.1 Lead Time: Online Bakery orders usually require 3 days notice. All other orders must be placed at least 14 days in advance. Rush orders might be possible, however a surcharge may apply.
3.1.2 All orders are subject to House of Bakes Wirral availability,
3.1.3 Custom Orders: For custom cakes or catering requests, once a detailed order form is completed, it must be approved by both parties.
3.1.4 Confirmation: All orders will be confirmed in writing once either the booking fee or entire payment is made; confirmation will include terms of payments if not paid in full. No orders are confirmed until you have received this confirmation.
3.1.5 Changes: Any changes must be communicated at least 14 days prior to the delivery or pickup date. Late changes may incur additional charges or be refused.
3.1.6 Cancellations: Booking fees will not be refunded if an order is cancelled. If an order is cancelled within 7 days of the event, House of Bakes Wirral has the right to request the full payment. Your order may be cancelled if final payment is not received by the stated deadline. If House of Bakes Wirral must cancel an order due to our own illness or unavailability, we will attempt to find another local baker on your behalf, and any money received by House of Bakes will be refunded.
3.2. PAYMENT TERMS
3.2.1 Booking Fees: All orders (excluding Online Bakery orders) require a 30% booking fee, without which, the order will not be confirmed. The cost of the booking fee will be deducted from the final payment. The booking fee is non-refundable in any circumstance.
3.2.2 Payments: Final payments are required 7 days before the date of collection/delivery. This will be detailed in the order confirmation. Failure to pay the final/full amount by the deadline can result in the order being cancelled.
3.2.3 Full Payment: For any orders placed within 14 days of the event, full payment is required at the time of placing the order. The order will not be confirmed until this is received.
3.2.4 Forfeited Fees: If the final balance is not paid by the due date, the booking fee will be forfeited and the order canceled.
3.3. DELIVERY & COLLECTION
3.3.1 All Delivery Shipping and Collection information is documented in the 'Delivery Information Tab'.
3.5 REFUNDS & RETURNS
3.5.1 No Refunds: Due to the perishable nature of our products, all sales are final. However, if there is a mistake on our part, please contact us within 12 hours for resolution.
3.5.2 As stated in our delivery policy, we (House of Bakes Wirral) are not responsible for any damages to the cake(s) once they have left our premises. If the cake is damaged in the hands of our customers, including in transit if collecting, additional fees will apply for any further work that is needed to rectify the cake(s).
3.6 SOCIAL MEDIA AGREEMENT
3.6.1 Photographs: We reserve the right to photograph all products created by House of Bakes Wirral and use them for marketing and promotional purposes on our website and social media platforms. Please contact us in writing if you do not consent to this.
3.6.2 Live Streaming: House of Bakes often live stream cake decorating videos on Instagram and (mainly) TikTok. Please contact us in writing if you do not consent to this.
3.6.3 Customer Sharing: If you post photos of our products on social media, we kindly ask that you credit or tag @houseofbakeswirral